REFUND POLICY

Refund Policy

Last Updated: October 26, 2025

At Lover Girl Cosmetics, we want every purchase to leave you feeling confident, empowered, and delighted. If for any reason you are not completely satisfied with your order, our Refund Policy explains how returns, exchanges, and refunds work.

This policy applies to all purchases made on www.lovergirlcosmetics.com.

1. Eligibility for Refunds

To be eligible for a refund:

Items must be unused, unopened, and in the original packaging, except for defective or damaged products.
Requests must be submitted within 30 days of the delivery date.
Proof of purchase (order confirmation or receipt) is required.

Note:

Opened cosmetics, skincare, or hygiene items cannot be returned for health and safety reasons, unless the item is defective or damaged.
Gift items are non-refundable unless they are defective or damaged.

2. Non-Refundable Items

Certain items are not eligible for refunds or returns, including:

Opened or used products
Clearance or final sale items
Items purchased from third-party resellers

3. Defective or Damaged Items

If you receive a defective or damaged product:

Please contact us within 7 days of delivery at support@lovergirlcosmetics.com.
Include your order number, photos of the defect or damage, and a brief description.
We will review your request and, if approved, provide instructions for a replacement or full refund.

4. How to Request a Refund

To initiate a refund:

Email returns@lovergirlcosmetics.com with your order number and reason for return.
Follow the instructions provided for returning the item.
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

5. Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days of receiving the returned item.
Shipping costs are non-refundable, except in cases of defective or incorrect items.
Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

6. Exchanges

If you wish to exchange an item for a different product, please contact us at support@lovergirlcosmetics.com.
Exchanges are subject to product availability.

7. Shipping Returns

Customers are responsible for return shipping costs unless the product is defective, damaged, or sent in error.
We recommend using a trackable shipping method for returns, as we cannot guarantee receipt of returned items otherwise.

8. Questions

If you have questions about our Refund Policy, please contact our Customer Care Team:

Lover Girl Cosmetics
📧 support@lovergirlcosmetics.com
📞 213-886-8818

Your satisfaction is our priority, and your purchase helps support our mission to empower women and children in need through our arts foundation.